Making your booking
Make your booking by ringing, writing or calling in to
see us at our Lyddington office. We are open Mondays to
Fridays 9.30am to 5pm, but wed appreciate your ringing
beforehand. You can also come and talk to us at our London
office, but by appointment only please. When we receive
your booking form and deposit or full payment, we will,
if the holiday is
available, make all arrangements and send you confirmation
of your booking and all relevant details. It is from then
on that a firm contract exists between you and Andrew
Brock Travel Ltd on the basis of this brochure and of
the details sent to you. If the holiday is not available,
we will return your deposit or full payment. Once your
booking has been confirmed by us, your deposit is non-returnable
except in the special circumstances mentioned below. We
will send you a final invoice about 8 weeks before departure,
and this will show any surcharges due. You must pay the
amount due within 10 days of the invoice date. We may
otherwise treat the booking as cancelled and apply our
cancellation charges. We send you your tickets about 10
days before you go.
What your money buys
The holiday price includes (1) economy class air travel,
at the lowest quoted fare; sometimes if seats in this
category are no longer available, we will have to charge
a supplement. (2) twin or double bedded room with private
bath or shower at the named hotels or substitutes of
the same standard (3) meals as specified for each individual
holiday (4) meetings, transfers and surface transportation
by car, bus or train.
Holiday prices cover only the services and duration
shown on each itinerary. Check-out time from rooms is
12 noon. Where for reasons of force majeure altered
services are taken or the duration of the holiday is
extended, we reserve the right to pass on additonal
costs in full.
Excluded are airport taxes, entrance fees and all expenses
of a personal nature such as drinks or laundry.
Group tours are based on a minimum number of persons
travelling. We must regretfully reserve the right not
to operate any tour on which there are insufficient
bookings 8 weeks before departure. Full payment, including
your deposit, will be refunded.
Your baggage and belongings
Your free baggage allowance on most flights is 44lbs
(20kg) per person. On British Airways flights you are
limited to one piece of luggage per person weighing
up to 23kg if in economy, or two pieces of luggage if
in World Traveller Plus.
Airlines and Seating
We are able to quote for upgrades to business class
on all routes, and to intermediate premium economy/World
Traveller Plus on some. On most routes we can
also offer indirect flights involving a change of plane,
offering environmental benefits and reducing the threat
of DVT. We may also be able to offer connections from
provincial airports.
|
We regret we are only able to request aircraft seating
in advance for those customers who are travelling in
business class (on BA, First Class).
Airport Hotels and Parking
We are able to arrange accommodation and parking at
advantageous rates at most British airports - please
ask us for details.
Delays at Point of Departure
The scheduled airlines we use will generally provide
meals and accommodation to passengers already checked-in
in the event of extended delays.
Passports and Visas
You must have a full passport valid for at least 6 months.
You are responsible for ensuring you have a valid passport
and the relevant visas. You will need visas for Bhutan,
Burma, Cambodia, India, Iran, Jordan, Laos, Lebanon,
Libya, Syria and Vietnam. Visas for Cambodia and Laos
are issued on arrival; otherwise all may be obtained
in person in a minimum of 30hrs once documentation is
in place.
Age and Health
We do not operate any age limit on our holidays. However
if you are aged over 80, we do require that you should
be travelling with a companion. In many of the countries
in which we operate, medical facilities are poor, and
if you do fall ill, appropriate treatment may be difficult
to access. There are no formal health requirements except
for those who have recently visited a Yellow Fever area.
Recommended
precautions will be advised with the confirmation of
booking. All clients are themselves responsible for
ensuring that they conform to the health regulations
regarding vaccinations.
Foreign Office Travel Advice
We recommend that you read the Foreign Office travel
advice for your chosen destination, at www.fco.gov.uk
Surcharges - Our Policy
Our prices are based on tariffs, exchange rates and
other costs as at 8 June 2007 and specifically on a
rate of £1 = US$ 1.92. The price of your holiday
is subject to surcharges on the following items for
increases in: transportation costs, eg scheduled airfares
and any other airline surcharge which are part of the
contract between airlines (and their agents) and the
tour operator, government action such as increases in
VAT or any other government imposed increases, currency
in relation to adverse exchange rate variations, fuel
for road vehicles. Even in these cases we will absorb
an amount equivalent to 2% of the holiday price, which
excludes insurance premiums and any amendment charges.
Only amounts in excess of this 2% will be surcharged.
If this means paying more than 10% on the holiday price,
you will be entitled to cancel your holiday with a full
refund of all monies paid except for any premium paid
to us for holiday insurance and amendment charges. Should
you decide to cancel because of this, you must exercise
your right to do so within 14 days from the issue date
printed on the invoice.
If you have to cancel
If you find you cannot take your holiday and have to
cancel for whatever reason, your deposit will be forfeited.
If you cancel within 42 days of departure, we must impose
cancellation charges up to
|
a maximum as follows: between 29 and 42 days 30%. Between
15 and 28 days 60%. Between 14 days and 1 day 75%. On
day of departure 100%. Percentages are of total holiday
cost. Your insurance scheme may cover the cause of cancellation
- check with the claims department. If you are obliged
to cancel, you may, with reasonable notice, transfer
your booking to a third party who satisfies all the
conditions required by a person taking that holiday,
but you will be obliged to pay for any additional costs
resulting from the transfer.
Alterations by ourselves
We will do our utmost to provide the holiday arrangements
that have been confirmed, but we must reserve the right
to modify or cancel any holiday, flight schedule, accommodation
or arrangement if unforeseen circumstances arise. In
such circumstances, we will inform you as soon as possible,
and, should the change be such that it alters the nature
of your holiday, we shall offer you the choice of an
alternative holiday or a full refund of all monies paid
to ourselves.
Our liabilities to you
We do not exclude or limit any liability to our clients
which may arise from proven negligence by any person
employed directly by us or by our suppliers and subcontractors,
servants or agents of the same whilst acting in the
course of their employment in respect of death, bodily
injury or illness. If our suppliers are able to exclude
or limit liability by virtue of any international convention
we will claim the benefit of that exclusion or limitation.
Such liabilities shall be subject to English law and
all proceedings shall be within the exclusive domain
of the English courts. We accept responsibility for
ensuring that all parts of the holiday are supplied
as described, and that all services shall reach a reasonable
standard. These obligations and responsibilities shall
be limited where international conventions in respect
of air or sea carriers apply. Naturally we cannot assume
responsibility for loss or expense due to war, riots,
strikes, terrorist activities or natural disasters.
East is East and West is West
You should bear in mind that standards of maintenance
and ideas of safety in the area covered by our brochure
sometimes fall below the standards expected by European
consumer organisations. We do of course do our best
to provide you with the highest standards locally available.
But if you cannot tolerate less than the highest standards
on such things as tyre tread depth, spare petrol cans,
fire exits in hotels, or swimming pool design, you should
consider carefully whether a holiday in the third world
is really suitable for you. In particular we would draw
your attention to the fact that seat belts are not always
fitted in the vehicles we use.
Complaints
If you have cause for complaint, it makes sense to sort
out the problem on the spot, so that you can get on
with enjoying the rest of your holiday. If the matter
cannot be rectified, please write and tell us as soon
as possible after you get back, and we will do our best
to sort it out promptly. If, despite our best efforts
and having followed the above procedure for reporting
and resolving your complaint, you feel that it has not
been satisfactorily settled, we recommend that it is
referred for arbitration under the ABTOT Travel Industry
Arbitration Service. An Independent Arbitrator will
review the documents relating to any complaint and deliver
a binding decision to bring the matter to a close. Details
of this scheme are available
|
from The Travel Industry Arbitration Service, administered
by Dispute Settlement Services Ltd at Old Exchange House,
Marford Road, Wheathampstead, Herts, AL4 8AY or from
ABTOT, Tower 42, Old Broad Street, London EC2N 1HG.
This scheme cannot however decide in cases where the
sums claimed exceed £1,500 per person or £7,500
per booking form, or for claims which are solely or
mainly in respect of physical injury or illness or the
consequence thereof. You may alternatively refer the
matter to any court of law.
Brochure
This brochure was published in June 2007 and is valid
from 1 July 2007 to 30 June 2008. Changes may be made
to particulars printed in this brochure at any time
after publication. The airline and types of aircraft
which are likely to be used for the tours are stated
in each tour description. However these arrangements
are subject to change, and the CAA requires us to state
that we cannot give you any certain information about
the airline or type of aircraft on which you will travel.
Consumer Protection
The air holidays and flights in this brochure are ATOL
protected, since we hold an Air Travel Organisers
Licence granted by the Civil Aviation Authority. Our
ATOL number is ATOL 1585. In the unlikely event of our
insolvency, the CAA will ensure that you are not stranded
abroad and will arrange to refund any money you have
paid to us for an advance booking. For further information,
visit the ATOL website at www.atol.org.uk
Credit, Debit and Charge Cards
We accept payment by Debit Cards such as Switch. We
also accept payment, subject to a handling charge, by
American Express (2% handling charge), and by Visa or
Mastercard (3% handling charge).
Place Names
In general we use in this brochure familiar traditional
place names. Here are the more PC versions:
| Benares |
= |
Varanasi |
| Bombay |
= |
Mumbai |
| Calcutta |
= |
Kolkata |
| Cochin |
= |
Kochi |
| Madras |
= |
Chennai |
| Maymyo |
= |
Pyin
Oo Lwin |
| Ootacamund |
= |
Udhagamandalam |
| Pagan |
= |
Bagan |
| Pegu |
= |
Bago |
| Prome |
= |
Pyay |
| Quilon |
= |
Kollam |
| Rangoon |
= |
Yangon |
| Tanjore |
= |
Thanjavur |
| Trichinopoly |
= |
Tiruchirapali |
| Trivandrum |
= |
Thiruvananthapuram |
|