ALL ABOUT YOUR BOOKING – OUR CONDITIONS
Making your booking
Make your booking by ringing, writing or calling in to see us at our Lyddington office. We are open Mondays to Fridays 9.30am to 5pm, but we’d appreciate your ringing beforehand. You can also come and talk to us at our London office, but by appointment only please. When we receive your booking form and deposit or full payment, we will, if the holiday is
available, make all arrangements and send you confirmation of your booking and all relevant details. It is from then on that a firm contract exists between you and Andrew Brock Travel Ltd on the basis of this brochure and of the details sent to you. If the holiday is not available, we will return your deposit or full payment. Once your booking has been confirmed by us, your deposit is non-returnable except in the special circumstances mentioned below. We will send you a final invoice about 8 weeks before departure, and this will show any surcharges due. You must pay the amount due within 10 days of the invoice date. We may otherwise treat the booking as cancelled and apply our cancellation charges. We send you your tickets about 10 days before you go.


What your money buys
The holiday price includes (1) economy class air travel, at the lowest quoted fare; sometimes if seats in this category are no longer available, we will have to charge a supplement. (2) twin or double bedded room with private bath or shower at the named hotels or substitutes of the same standard (3) meals as specified for each individual holiday (4) meetings, transfers and surface transportation by car, bus or train.

Holiday prices cover only the services and duration shown on each itinerary. Check-out time from rooms is 12 noon. Where for reasons of force majeure altered services are taken or the duration of the holiday is extended, we reserve the right to pass on additonal costs in full.

Excluded are airport taxes, entrance fees and all expenses of a personal nature such as drinks or laundry.

Group tours are based on a minimum number of persons travelling. We must regretfully reserve the right not to operate any tour on which there are insufficient bookings 8 weeks before departure. Full payment, including your deposit, will be refunded.

Your baggage and belongings
Your free baggage allowance on most flights is 44lbs (20kg) per person. On British Airways flights you are limited to one piece of luggage per person weighing up to 23kg if in economy, or two pieces of luggage if in World Traveller Plus.

Airlines and Seating
We are able to quote for upgrades to business class on all routes, and to intermediate premium economy/“World Traveller Plus” on some. On most routes we can also offer indirect flights involving a change of plane, offering environmental benefits and reducing the threat of DVT. We may also be able to offer connections from provincial airports.

We regret we are only able to request aircraft seating in advance for those customers who are travelling in business class (on BA, First Class).

Airport Hotels and Parking

We are able to arrange accommodation and parking at advantageous rates at most British airports - please ask us for details.

Delays at Point of Departure
The scheduled airlines we use will generally provide meals and accommodation to passengers already checked-in in the event of extended delays.

Passports and Visas
You must have a full passport valid for at least 6 months. You are responsible for ensuring you have a valid passport and the relevant visas. You will need visas for Bhutan, Burma, Cambodia, India, Iran, Jordan, Laos, Lebanon, Libya, Syria and Vietnam. Visas for Cambodia and Laos are issued on arrival; otherwise all may be obtained in person in a minimum of 30hrs once documentation is in place.


Age and Health

We do not operate any age limit on our holidays. However if you are aged over 80, we do require that you should be travelling with a companion. In many of the countries in which we operate, medical facilities are poor, and if you do fall ill, appropriate treatment may be difficult to access. There are no formal health requirements except for those who have recently visited a Yellow Fever area. Recommended
precautions will be advised with the confirmation of booking. All clients are themselves responsible for ensuring that they conform to the health regulations regarding vaccinations.

Foreign Office Travel Advice
We recommend that you read the Foreign Office travel advice for your chosen destination, at www.fco.gov.uk

Surcharges - Our Policy
Our prices are based on tariffs, exchange rates and other costs as at 8 June 2007 and specifically on a rate of £1 = US$ 1.92. The price of your holiday is subject to surcharges on the following items for increases in: transportation costs, eg scheduled airfares and any other airline surcharge which are part of the contract between airlines (and their agents) and the tour operator, government action such as increases in VAT or any other government imposed increases, currency in relation to adverse exchange rate variations, fuel for road vehicles. Even in these cases we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

If you have to cancel
If you find you cannot take your holiday and have to cancel for whatever reason, your deposit will be forfeited. If you cancel within 42 days of departure, we must impose cancellation charges up to

a maximum as follows: between 29 and 42 days 30%. Between 15 and 28 days 60%. Between 14 days and 1 day 75%. On day of departure 100%. Percentages are of total holiday cost. Your insurance scheme may cover the cause of cancellation - check with the claims department. If you are obliged to cancel, you may, with reasonable notice, transfer your booking to a third party who satisfies all the conditions required by a person taking that holiday, but you will be obliged to pay for any additional costs resulting from the transfer.

Alterations by ourselves
We will do our utmost to provide the holiday arrangements that have been confirmed, but we must reserve the right to modify or cancel any holiday, flight schedule, accommodation or arrangement if unforeseen circumstances arise. In such circumstances, we will inform you as soon as possible, and, should the change be such that it alters the nature of your holiday, we shall offer you the choice of an alternative holiday or a full refund of all monies paid to ourselves.

Our liabilities to you
We do not exclude or limit any liability to our clients which may arise from proven negligence by any person employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in the course of their employment in respect of death, bodily injury or illness. If our suppliers are able to exclude or limit liability by virtue of any international convention we will claim the benefit of that exclusion or limitation. Such liabilities shall be subject to English law and all proceedings shall be within the exclusive domain of the English courts. We accept responsibility for ensuring that all parts of the holiday are supplied as described, and that all services shall reach a reasonable standard. These obligations and responsibilities shall be limited where international conventions in respect of air or sea carriers apply. Naturally we cannot assume responsibility for loss or expense due to war, riots, strikes, terrorist activities or natural disasters.

East is East and West is West
You should bear in mind that standards of maintenance and ideas of safety in the area covered by our brochure sometimes fall below the standards expected by European consumer organisations. We do of course do our best to provide you with the highest standards locally available. But if you cannot tolerate less than the highest standards on such things as tyre tread depth, spare petrol cans, fire exits in hotels, or swimming pool design, you should consider carefully whether a holiday in the third world is really suitable for you. In particular we would draw your attention to the fact that seat belts are not always fitted in the vehicles we use.

Complaints
If you have cause for complaint, it makes sense to sort out the problem on the spot, so that you can get on with enjoying the rest of your holiday. If the matter cannot be rectified, please write and tell us as soon as possible after you get back, and we will do our best to sort it out promptly. If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. Details of this scheme are available

from The Travel Industry Arbitration Service, administered by Dispute Settlement Services Ltd at Old Exchange House, Marford Road, Wheathampstead, Herts, AL4 8AY or from ABTOT, Tower 42, Old Broad Street, London EC2N 1HG. This scheme cannot however decide in cases where the sums claimed exceed £1,500 per person or £7,500 per booking form, or for claims which are solely or mainly in respect of physical injury or illness or the consequence thereof. You may alternatively refer the matter to any court of law.

Brochure
This brochure was published in June 2007 and is valid from 1 July 2007 to 30 June 2008. Changes may be made to particulars printed in this brochure at any time after publication. The airline and types of aircraft which are likely to be used for the tours are stated in each tour description. However these arrangements are subject to change, and the CAA requires us to state that we cannot give you any certain information about the airline or type of aircraft on which you will travel.

Consumer Protection
The air holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 1585. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

Credit, Debit and Charge Cards
We accept payment by Debit Cards such as Switch. We also accept payment, subject to a handling charge, by American Express (2% handling charge), and by Visa or Mastercard (3% handling charge).

Place Names
In general we use in this brochure familiar traditional place names. Here are the more PC versions:

Benares = Varanasi
Bombay = Mumbai
Calcutta = Kolkata
Cochin = Kochi
Madras = Chennai
Maymyo = Pyin Oo Lwin
Ootacamund = Udhagamandalam
Pagan = Bagan
Pegu = Bago
Prome = Pyay
Quilon = Kollam
Rangoon = Yangon
Tanjore = Thanjavur
Trichinopoly = Tiruchirapali
Trivandrum = Thiruvananthapuram

 

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